Customer service

/Tag:Customer service

Gold dust: Customers or Staff?

By | November 25th, 2014|Business Coaching|

  Peter Drucker in his book, defined the purpose of a company as 'to create customers'. Without customers the company cannot and will not survive so the customer needs have to come first. An unsatisfied customer can always choose to take their  business to a competitor so it is important that we offer the right [...]

Where are your raving mad customers?

By | November 22nd, 2014|Business Coaching|

  There are two ways to promote your product or service…You can talk about it, or you can get others to! Others talking about your product and how it has helped them is gold dust.    Asking happy customers to comment on your product is a great way to build your credibility and it shows [...]

Where are your customers?

By | November 19th, 2014|Business Coaching|

Yes, Where are your customers? If you are re-reading that question or looking around….Then you better keep reading. So you have started the business and sales are trickling in, but could you walk up any street and pick out 5 of your 'customers'? I often ask my clients who they want to sell to..Their answer [...]